Dear, I have provided a screenshot of our shipment in our chat conversation.Your goods are sent through your freight forwarder, we are only responsible for delivering the goods to your freight forwarder,We have enough pictures to prove that the delivery machines and ink cartridges we sent to your forwarder are there You also recorded a video saying that you only received the machine, not the cartridge.The goods were sent to your country through your forwarder, and we did not participate in this process.You also said that maybe the forwarder took out the cartridges because he thought they were batteries.But your comment said that the machine and cartridge has not received, I hope you can be an honest buyer.The above situation is true, we will also complain to the platform,if it is our mistake ,we are willing to bear the consequences, but it is not our responsibility.We can also provide screenshots of our trading chat if necessary.